Customer Privacy Policy

This Privacy Policy outlines the policy of U-Store-It Pty Ltd, ACN 007 924 601 (“U-Store-It”)
& its related entities. This privacy policy outlines how and why we need to collect and retain
your personal information, and how we handle, protect, use and disclose that personal
information. Last updated 8/1/2026.

Collection of information

We need to collect, retain and use information about you, including your personal
information, to provide you with storage and do business with you. Generally, this
Information is collected directly from you but we may collect information about you that is
publicly available, for example from public registers or social media, or made available by
third parties. Information we collect may include:

your name
license number and details
date of birth
passport number
telephone number
email address
physical and postal address, and
any other information deemed reasonably necessary.
CCTV Footage and/or audio recordings of you,
Any other information reasonably necessary to manage our relationship with you the customer.

We may also need to collect payment information from you, including credit card or direct
debit information, and we collect and retain information about your ongoing storage and
payment history.

When you use our website or mobile applications we may collect information about your
physical location and/or web activity including your IP address, your telephone number(s)
and whether you’ve accessed or been referred to us via a third party site. Some of this
website information we collect using Cookies.

You may choose not to provide us with any of this information, but not doing so may affect
our ability to provide you with storage.

Purpose of collection

We need to collect information from you for a variety of purposes including to provide you
with storage and to do business with you. These purposes include:

To establish your identity and assess your application for storage
Ensure security of the facility and the goods and people within the facility to be able to contact you during the storage relationship
To provide you with information about your account, including billing and provision of notices
To provide you with information about our business and related entities, including promotions
To be able to answer questions from you about your account and our services
To manage our risk, including enabling us to undertake a search of the StorerCheck database, or any relevant credit history entity
Assist other storage facilities manage their credit risk, by uploading your information to the StorerCheck data base.
To undertake appropriate searches, including a PPSR search, in the event that your account goes into default
To cooperate with enquiries from government and law enforcement bodies and comply with our legal obligations
To enforce our agreement with you.

Disclosure

We may disclose any information we have about you including your personal
information as is deemed reasonably necessary or as is permitted by law, including
but not limited to the following:

our employees, including temp or externally contracted staff
our related entities
service providers engaged by us, such as data storage, IT, software management, insurers and financial services
third parties engaged to perform specific functions within our business, such as auctioneers, second hand dealers, building contractors, and maintenance services
government departments
law enforcement agencies, including the police
investigators
any person who can demonstrate to our satisfaction a legal or equitable interest in the goods stored
liquidators, administrators or other persons appointed to administer your financial affairs
debt collection services
your Alternate Contact Person (ACP)
StorerCheck Pty Ltd
storers or third parties who reasonably believe you have caused damage or injury to that storer or third party agents for any of the above
our professional advisers (lawyers)

We may send your information overseas. Some of our service providers or other third parties, including data storage providers, may be located, operate or hold data outside of Australia. When information is sent or disclosed outside of Australia we take reasonable efforts to ensure that appropriate data handling and security arrangements are in place. We utilise service providers who are located in a number of countries outside Australia, including New Zealand, the UK, the USA. Please note that Australian law may not apply to some of these entities in those countries. We will never sell your personnel information or contact details.

To provide you with information about your account, including billing and provision of notices
To provide you with information about our business and related entities, including promotions
To be able to answer questions from you about your account and our services
To manage our risk, including enabling us to undertake a search of the StorerCheck database, or any relevant credit history entity
Assist other storage facilities manage their credit risk, by uploading your information to the StorerCheck data base.
To undertake appropriate searches, including a PPSR search, in the event that your account goes into default
To cooperate with enquiries from government and law enforcement bodies and comply with our legal obligations
To enforce our agreement with you.

Facial recognition technology

If we use facial recognition technology to collect images of your face or other information
derived from your facial image (including faceprints), we will first obtain your express
consent.

We will only collect this information if it is reasonably necessary for one or more of our
functions or activities, including to ensure security of the facility, the goods and people
within the facility.

You make the following authorisation regarding your Alternate Contact Person:

As you have provided us with personal information identifying your nominated
Alternate Contact Person (ACP), you must ensure that you have the right to disclose
information about your ACP including their personal information. You must take
reasonable steps to ensure your ACP is aware:

that you have made this disclosure
that we may use this information as we would personal information collected about you
that they may access and correct the information held by us in the same manner you may correct your personal information.

Marketing

We may use your contact details, including email, and telephone numbers, to contact you
for marketing purposes. You may withdraw this consent at any time. If you wish to opt out of
direct marketing, please contact us at sas-hub@ustoreit.com.au.

Storer Check Pty Ltd (’StorerCheck’)

We subscribe to the StorerCheck system. By applying to store with us, including making a
web or telephone enquiry, you agree to the following:

﹒We may search the StorerCheck data base for information StorerCheck may have
about you

﹒We may communicate with other users of the StorerCheck system and discuss your
information with them

﹒We may choose to refuse you storage, or terminate your storage agreement, if you
are listed with StorerCheck.

﹒We may release or update any details and personal information they have
about you

﹒to StorerCheck, including but not limited to:

your name, your address,
your previous address, your email address,
your license number and details,
your passport number and details,
your date of birth,
your storage history, including account payment history

﹒Your details and personal information will be released to StorerCheck in the event
that you breach your storage agreement or engage in illegal or threatening behaviour
including but not limited to:

Not paying for storage dumping or abandoning goods
Being chronically late with payments
Being abusive or threatening to staff members or other storers
Eliciting the involvement of law enforcement agencies, such as law enforcement enquiries regarding your storage activities and the execution of search warrants against you, this facility or your storage space
Any other breach of the storage agreement

We may use the information you provide during this application, including web or telephone
enquiries, or information provided at any other time to update any listing you currently have
with StorerCheck. If you do not consent to these terms, you should not apply for storage with
us.

By applying to store with us you consent to the terms and conditions set out in this document
and on-line at www.storercheck.com, including our right to search StorerCheck for your
details, and to release your information and details to StorerCheck in certain circumstances.
For further information about Storer Check Pty Ltd go to www.storercheck.com

Security

We keep your information provided to us in both hard form and electronic form. We take steps to secure this from misuse, loss, unauthorised modification, unauthorised disclosure and access. We employ physical security such as locks, office alarms and restricted access to hard files, and other security measures including password protected computers and internet firewalls. We take reasonable care when engaging third parties to provide services to us where those service may necessitate the third party handling your information, including data storage, file destruction, enforcement of the agreement in any way and debt collection.

Accuracy of information

You may view and correct your personal information by:

giving us reasonable notice in writing that you wish to view your personal information, and
attending at our facility at the agreed time, and
paying reasonable costs for the provision of access.

If we refuse access, we will provide you with a written reason for the refusal.

To correct inaccurate information we hold about you, you may advise us in writing that your personal information is not correct and provide us with written corrections. We will endeavour to update within a reasonable time.

Eligible data breaches

Where there are reasonable grounds to believe there has been an eligible data breach we will, within thirty (30) days of when we first became aware of the suspected breach, undertake a reasonable and expeditious assessment of the breach.

Where it is determined that an eligible data breach affecting you has occurred, we will report the breach to you and to the Office of Australian information Commissioner (OAIC)

Office of the Australian Information Commissioner. For more information visit: www.oaic.gov.au

You can contact the OAIC on the details below Post GPO Box 5288

Sydney NSW 2001

Phone; 1300 363 992 Email; enquires@oaic.gov.au

Retention of your information

We will retain your information until the later of

The date on which we no longer need your information, or
Five (5) years after the date you cease using our storage services

Complaints Your Rights – how to contact us about your privacy

If you believe we have breached the Privacy Act 1988 or Australian Privacy Principles and wish to complain, please contact us operations@ustoreit.com.au

We will endeavour to resolve your complaint within 21 days. If you do not believe your complaint has been satisfactorily handled or resolved, you can lodge a complaint with the Sales and Support Manager sas_hub@ustoreit.com.au